An expanding series of short, specialist English courses for different professions, work skills, and industries.
Unit 1: Introduction to customer care
Unit 2: Face to face with customers
Unit 3: Dealing with customers on the phone
Unit 4: Call centre success
Unit 5: Delivering customer care through writing
Unit 6: Dealing with problems and complaints
Please click here to download eBook and Audio.
Enjoy learning!
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