This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.
Chapter Titles:
1 Introductions
2 The Check-in
3 The hotel bedroom
4 The bathroom, the porter
5 Services in the hotel
6 Location of facilities
7 Room services
8 Problems and solutions
9 Taking bar orders
10 In the restaurant (1)
11 In the restaurant (2)
12 Places to visit
13 Enquiries
14 Using the phone
15 The check-out
Personal job files
Speaking practice
Tapescripts
Verb list
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